Wednesday, May 02, 2007

Department Store Tactics

Some interesting insights into how department stores (and supermarkets) use strategies to part you with more money than you intended when you entered the store has been posted over at The Simple Dollar. They also provide some strategies for countering this type of marketing and manipulation. You can read the detail at the Simple Dollar, but I'll offer the headlines here:
1. Shopping carts.
2. Desirable departments are far away from the entrance.
3. The toy section is far, far, far away from the entrance.
4. Impulse-oriented items are near the checkouts.
5. The most expensive versions of a product are the ones at eye height.
6. Items that aren’t on sale are sometimes placed as though they are on sale (without saying the word “sale”).
7. Commodity items (like socks) are surrounded by non-commodity items (like shirts and jeans).
8. Slickly-packaged items alternate with less slickly-packaged items.
9. Stop, stop, stop. You only add items to your cart if you stop, right? So stores are designed to maximize the number of stops you have to make
10. Staple items are placed in the middle of aisles, nonessential and overpriced items near the end.
11. Prices are chosen to make comparison math difficult.
12. Stuff in bins isn’t always a bargain.
13. High markup items are made to look prestigious.
14. The most profitable department is usually the first one you run into.
15. Restrooms and customer services are usually right by the exit or as far from the exit as possible.

And the suggestions for taking control?
1. Don’t use a shopping cart unless you need it.
2. Make a shopping list and stick to it.
3. Look at nothing but the prices and sizes.
4. Start at the back and work towards the front.
5. Always look at the bottom shelf first.
6. Don’t stop unless you’re actively selecting an item.
7. Never go by an item twice unless absolutely necessary.
8. Carry a pocket calculator - or know how to use the one on your cell phone.
9. If you don’t know for sure that it is a good deal, don’t buy because you think it is a good deal.
10. At the checkout, rethink everything you put in your cart - and don’t hesitate to hand an item to the cashier and say you changed your mind.

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